Wessex Fertility Survey Results 2011

We would like to thank all patients who took part in our recent survey

We are always keen to receive your feedback; Customer service is very important to us here at Wessex Fertility and we always take on board your comments, so thank you for your time!

We have now collated the results and are delighted to receive such excellent results for a 2nd consecutive year and to report that an amazing 99% of you would recommend us.

We have also donated 50p for each survey completed which has amounted to £50 to IN UK thanks to your contributions, helping them to continue their excellent work in supporting people on their fertility treatment journey.

Extremely Satisfied Responses
Professional Attitude	96.00%
Clinic Facilities and Atmosphere	93.00%
Treatments Offered	89.00%
Overall Service of Staff	94.00%

Would you recommend Wessex Fertility to others?
Yes	99.00%
No Response	1.00%

Percentage of Excellent and Good Responses
Initial contact with Wessex Fertility	95.00%
Initial Appointment Availability	97.00%
Consultant’s Approach	100.00%
Information Provided at Initial Consultation	100.00%
Explanation of the Treatment Process	99.00%
Treatment and Aftercare Appointment Availability	92.00%
Response to Queries by Nurses, Consultants or Laboratory Staff	94.00%
Documents Provided by Wessex Fertility	95.00%
Total of Excellent and Good Responses	96.50%

 

Some of the positive comments we received

“We would like to thank everyone at Wessex, regardless of the outcome of the treatment, everyone has been so helpful, kind and supportive. You truly are amazing!”
“Excellent care, thoughtful, kind and caring”

“No suggestions for improvements. A lovely place with a very serene and relaxing atmosphere. I feel I am well cared for when at the clinic. Thank you.”

“Staff are all so friendly and helpful they make the whole experience so much nicer, wouldn't hesitate to recommend them to others.”

“Really excellent and supportive staff through a very emotional journey.”

“Considering the serious nature of this treatment and what it means to people's lives - couldn't be happier. As a result of this treatment we have a perfect little man - our dream of family life is now reality. Thank you for everything!”

“A brilliant service, helpful, polite and professional, thank you.”